1st July, 2020
Travel suppliers and intermediaries are attempting to revitalize their respective businesses, offering discounts and coupons to boost consumption. This means every transaction counts and a risk-averse mindset – i. e. rejecting a transaction than to risk passing a fraudulent one – won’t work, wries Ai's Ritesh Gupta
25th June, 2020
A major lesson from the Covid19 pandemic when comes to balancing UX and security is to make the most of available data.
Do away with a mindset that is commonly associated with rule-based systems, which is built with hard rules or buying limit.
“Every transaction counts and fraud rules can’t be too tight,” Microsoft’s Sondra Feinburg told Ai’s Ritesh Gupta in a recent interview.
Some key points:
Follow Ai on LinkedIn: https://www.linkedin.com/company/airline-information/?viewAsMember=true
19th June, 2020
29th May, 2020
15th May, 2020
Interview with Chargebacks911's Harlan Hutson
Chargebacks are complex and quite expensive to process. The travel industry needs to prepared for the same.
Ai Video: Nethone's Rodrigo Camacho on managing fraud during crisis
29th April, 2020
Airlines are in a precarious situation, and it is tough to look beyond dealing with liquidity crisis. But there are certain issues that can't be ignored, and that includes countering the moves of fraudsters and scammers.
Ai's Ritesh Gupta interacted with Rodrigo Camacho, Nethone's Chief Commercial Officer about the same.
Camacho spoke about:
23rd April, 2020
Travelers have been exploring options for claiming flight cancellation compensation, and are peeved at large that they aren’t getting their money back.
The going hasn’t been smooth for passengers, airlines and those involved in processing of payments owing to the coronavirus crisis. The fact that, there has been an explosion in credit card disputes, as Monica Eaton-Cardone, Chargebacks911 asserts, explains the same.
From a traveler’s perspective, there are vital tips available that can be used as a guide for how to file a credit card dispute, what to do in case a traveler booked a flight with airline miles etc. There have been numerous such cases, for instance in the U. S. and the U. K., that have been by highlighted by blogs and media.
To the credit of the industry, the likes of Allegiant and Spirit are offering refunds to passengers who voluntarily and proactively cancel their own tickets. But that hasn’t been the case with others. In fact, it is being highlighted airlines in the U. S. are sitting on more than $10 billion in customer cash, instead of returning this significant sum of money to the American public.
In case airlines aren’t responding to a claim for refund, then don’t initiate cancellation on your own. If you do, then do consider whether the travel company is offering refunds to travelers who voluntarily and proactively cancel their own tickets during the crisis. Also, assess is your ticket refundable? How to get a refund a non-refundable airline ticket in the US (see a link below)
In case, airlines aren’t supporting those travelers who voluntarily wish to cancel, then playing the waiting game is the best option. So wait for an email, check the website etc. and then take action. For more details, here are useful links from the U. S. and U. S.:
How to make a claim under Section 75 of the Consumer Credit Act 1974 in the U. K.?
How to file a credit card dispute in the U. S.? What to do for flights booked with airline miles?
By Ritesh Gupta
11th April, 2020
Global health crisis and quarantine has impacted our lives in a striking manner.
A couple of aspects that need to be assessed from security and fraud prevention perspective following the change in our work routine owing to the COVID-19 pandemic:
Working from home could increase #cybersecurity risks.
One area of concern has been #ZoomBombing. Zoom has been graceful enough to acknowledge that it did fell short when it came to privacy and security expectations. Users need to follow the guidelines and recommendations on securing Zoom. For instance, Zoom has introduced a new icon. It simplifies how hosts can quickly find and enable many of Zoom’s in-meeting security features. Additionally, the Zoom Meeting ID will no longer be displayed on the title toolbar.
In fact, the main lesson would be keep all software updated and focus on unusual passwords, use two-factor authentication everywhere etc.
Another issue has been e-commerce fraud.
As highlighted by ACI Worldwide this week, merchants are starting to experience dramatic increases in COVID-19-related phishing activities, with stolen credentials released into the eCommerce payments chain, as well as increased friendly fraud activities. The company also shared that average fraudulent attempted purchase value increased by $36 in March, driven by electronic and retail goods; this corresponds to a fraudulent attempted transactional value increase by 13 percent.
Here are few areas to look at from security perspective: