Loyalty Programs and the Pandemic

Interview with leading Loyalty Expert, Steve Arsenault by Madeleine Anderson

It has been a rollercoaster of a ride for the airline and travel industry over the last few months.  For many industry players, it has been their loyalty program that has come to their rescue.  Not only continuing to generate revenues for them in the absence of travel.  But, also, providing them with much needed cash which several big players have borrowed against the assets of their programs.

Steve Arsenault was recently interviewed by Madeleine Anderson to discuss the various developments that program operators have deployed.  You can see the interview in the video below.  

If the video player is not rendering on your screen try this link below:


And, if you have seen some other innovations relating to what programs are doing around the world then please drop Michael Smith a line MSmith(at)AiConnects.us