17th March, 2020
How to get my money back? Leisure travelers, who don’t intend to go ahead with their scheduled trips owing to the spread of the coronavirus, are going through a harrowing phase as they try to get their money back. Travel restrictions, flight cancellations, change in policies…all of it is only adding to the misery.
Being on a call for hours only to get disappointed or even worse repeating the same without any positive result - is it worth the time? Cancellations and updates have understandably left travelers baffled. Even though travel companies are increasingly being more flexible over cancellations and booking changes in response to the growing coronavirus pandemic, the situation is extremely painful.
How to react?
It is being pointed out that in certain cases, it would be better to playing the waiting game. For instance, in case travel is more than 3-4 months away, then better to hold on rather than accepting a voucher or travel credit from the travel supplier at this stage. Also, even if a flight isn’t getting cancelled, then also better to see how the policy change is evolving.
Continue to explore options. Depending upon the market one hails from, dig into following areas:
Trade organizations such as Airlines for America (A4A), the industry trade organization for the leading U.S. airlines, are also sharing how its carrier members are taking action to help contain and stop the spread of COVID-19.
Extremely precarious situation
Meanwhile, A4A, has stressed that carriers have seen a dramatic decline in demand, which is getting worse by the day. It stated: “U.S. carriers are in need of immediate assistance as the current economic environment is simply not sustainable. This is compounded by the fact that the crisis does not appear to have an end in sight. In order to combat this unprecedented economic downfall, A4A is recommending the following combination of programs to provide immediate and medium to long-term assistance to the U.S. airline industry and protect their employees: 1) grants; 2) loans; and 3) tax relief.”
By Ritesh Gupta