Can airlines count on the subscription model?

 

29th April, 2019 

Subscription economy in general has made rapid strides over the years. Learning from the same, the travel sector, including airlines, too, is seeking ways to meet the expectations of travellers, largely set by the likes of Amazon, Netflix etc.

Mexican low-cost carrier Volaris’ decision to embrace the subscription model, v.pass, is one such move.

“We don’t talk of being Amazon of travel, rather our aim is higher,” says Felipe Ocáriz, Head of Revenue Development, Volaris. The vision: Volaris will become the Spotify of aviation. Why? “Because Amazon focuses on transactions. In case of Spotify, the focus is on experience. Volaris should become the only choice for flying and destinations,” said Ocáriz Arce, during the Ancillary Merchandising Conference held in London earlier this month.

Be it for the idea to the development process to managing a subscription product, its technical complexity and above all, ensuring the passenger experience isn’t diluted, the airline asserts it is making progress. It is counting on possible benefits – thriving on data of members, stepping up the ancillary revenue generation, combatting customer acquisition cost and competition.

v.pass - from being a concept to being a core proposition within Volaris’ product stable – has made tremendous progress in under a year, shared Jonathan Newman, Chief Commercial Officer, caravelo, a Barcelona-based travel technology specialist. The team is working with Volaris on this project. “The number of consumers that are using/ subscribing the product are growing 20% on monthly basis,” mentioned Newman

.

 

Editorials

  • Ai Editorial: Digital wallets leading the alternative payments charge +

    19th July, 2019 Ai Editorial: How travellers transact has changed, and merchants can't ignore the role of e-Wallets and bank transfers while deciding on their payment acceptance mix, writes Ai's Read More
  • Ai Video: Learning from mobile shopping in China +

    17th July, 2019 Mobile consumption patterns in general remain very exciting in China. Ecosystems facilitate various daily activities and shopping requirements in a seamless manner. So a user doesn’t easily Read More
  • Ai Editorial: Are airlines ready to “own the first and last mile”? +

    12th July, 2019 Ai Editorial: Airlines need to focus on tapping the mobility as a service (MaaS) segment, offering a truly interconnected experience via their own digital assets covering all Read More
  • 1
  • 2
  • 3
  • 4
  • 5