Ai Video: What would next-gen chatbots look like?

First Published on 17th April, 2018

Travel brands, including airlines, have been counting on chatbots to reshape the way travellers engage with them.

 

There have been issues with the way chatbots have performed, especially in the realm of “reactive” response or simply responding to whatever a traveller is looking for. For instance, it isn’t uncommon to receive an email for completing an unfinished booking and being directed to a chatbot for further action. Say a user has already finished a hotel booking, reaches the chatbot interface, asks a question about a local activity in the destination chosen and the chatbot is seemingly unaware of the booking funnel!


Ai’s Ritesh Gupta spoke to Jonathan Newman, Commercial Director at caravelo about the issues related to the performance of chatbots and how would the next-gen chatbots look like, considering that travellers expect communication in real-time and the expectations around human-like, voice bot conversation.

 

 

Editorials

  • Ai Video: Counting on people and agile adaptive digital platforms +

    First Published on 22nd May, 2018 Full service carriers have mainly focused on safety and operations for years. But it is time for them to be a part of a Read More
  • Ai Editorial: 5 areas that can propel airlines’ digital transformation journey +

    First Published on 14th May, 2018 Ai Editorial: Avoiding quick wins, adopting fail-fast attitude, opting for growth culture, a governance team and setting up a “best of breed” platform for Read More
  • Ai Video: Leveraging XML data for 3rd party distribution +

    First Published on 9th May, 2018   Airlines are on look-out for ways to evaluate search and booking behavior on every channel they are associated with. A critical aspect of Read More
  • 1
  • 2
  • 3
  • 4
  • 5