Ai Video: Is being process-centric really a hindrance to being a retailer?

First Published on 7th November, 2017

 

Operations and safety have always been high on the agenda of those running an airline. In this context, if airlines have rather been slow to being customer-centric and embracing data-driven retailing, it doesn’t come as a surprise. As the industry digs deeper, some pertinent questions are cropping up: how to go about organisational structure? How to combat silos and align various disciplines to serve the customers in the best possible manner? Is airline-specific technology that is used to run operations a hindrance to being a digital enterprise?

Ai’s Ritesh Gupta spoke to Kevin O’Shaughnessy, CEO and co-founder, Indigo.gt about the same. Excerpts from a recent interaction between the two that took place in Bali, Indonesia.   

Follow Ai on Twitter: @Ai_Connects_Us

Editorials

  • What's happening to coins in Australia? +

    First Published on 22nd January, 2018   By Lance Blockley, The Initiatives Group   As Australia rapidly adopts electronic payments, give a thought to what is happening to all of Read More
  • Ai Editorial: Overcoming gaping holes in data strategy for ascertaining buying journey +

    First Published on 17th January, 2018 Ai Editorial: Constant refining of a core data asset, plus embracing latest developments in the ad tech arena is must as airlines attempt to Read More
  • Ai Video: How is web personalization shaping up? +

    First Published on 15th January, 2018 Computing power, algorithms, airline-specific IT offerings, front-end technology and customer profiling will lend a new dimension to personalization. The interplay of all these will Read More
  • 1
  • 2
  • 3
  • 4
  • 5