Ai Video: Is being process-centric really a hindrance to being a retailer?

First Published on 7^th November, 2017

Operations and safety have always been high on the agenda of those running an airline. In this context, if airlines have rather been slow to being customer-centric and embracing data-driven retailing, it doesn’t come as a surprise. As the industry digs deeper, some pertinent questions are cropping up: how to go about organisational structure? How to combat silos and align various disciplines to serve the customers in the best possible manner? Is airline-specific technology that is used to run operations a hindrance to being a digital enterprise?

Ai’s Ritesh Gupta spoke to Kevin O’Shaughnessy, CEO and co-founder, Indigo.gt about the same. Excerpts from a recent interaction between the two that took place in Bali, Indonesia.   

Follow Ai on Twitter: @Ai_Connects_Us