Ai Video: Is being process-centric really a hindrance to being a retailer?

First Published on 7th November, 2017

 

Operations and safety have always been high on the agenda of those running an airline. In this context, if airlines have rather been slow to being customer-centric and embracing data-driven retailing, it doesn’t come as a surprise. As the industry digs deeper, some pertinent questions are cropping up: how to go about organisational structure? How to combat silos and align various disciplines to serve the customers in the best possible manner? Is airline-specific technology that is used to run operations a hindrance to being a digital enterprise?

Ai’s Ritesh Gupta spoke to Kevin O’Shaughnessy, CEO and co-founder, Indigo.gt about the same. Excerpts from a recent interaction between the two that took place in Bali, Indonesia.   

Follow Ai on Twitter: @Ai_Connects_Us

Editorials

  • Ai Editorial: Friendly fraud – a battle that still isn’t easy for airlines to cope up with +

    First Published on 17th November, 2017 Ai Editorial: Airlines continue to struggle to avert the danger of friendly fraud. There are new developments, ones related to machine learning and biometric Read More
  • Ai Editorial: Assessing building blocks for becoming a platform-enabled retailer +

    First Published on 14th November, 2017 It is imperative for airlines to be in as many winning digitally connected ecosystems as possible, while protecting their value add. Either you will Read More
  • Ai Video: Is being process-centric really a hindrance to being a retailer? +

    First Published on 7th November, 2017   Operations and safety have always been high on the agenda of those running an airline. In this context, if airlines have rather been Read More
  • 1
  • 2
  • 3
  • 4
  • 5