Engaging & Executing Customer Experience! - Presentations from Mega Event Asia-Pacific

Date: 20 Aug 2019 - 22 Aug 2019    Location: Kuala Lumpur, Malaysia    Delegates: 130+

Photo: Mega Event APAC 2018

Mega Event APAC Overview & Theme: Mega Event Asia-Pacific was the event for the region's Airline & Travel industry focused on Loyalty Programs and Ancillary Revenue Generation and how these areas interrelate. It was also the forum for meeting decision-makers from the industry from throughout Asia manging these departments. Mega Event APAC 2018 looked at how to make the best Digital experience. Buidling on this, the 2019 conference focused on executing the best customer experience via all channels.

Mega Event APAC covered two conference tracks in a single venue: 1) Loyalty & Co-Brand Conference and 2) Ancillary Revenue & Merchandising Conference. Scroll down to see the agenda and hot topics covered and to request to see its presentations free-of-charge below.

To see the presentations, please click on the link above and request the presentations from the "Mega Event Asia-Pacific Conference 2019."

Best practice in engaging and executing customer experience!

Click on the button above to see the complete agenda in PDF format.

Some of the hot topics covered included:
What's New for 2019 in Loyalty Programs, Ancillary Revenue Generation & Co-Brand Cards?
Blockchain Potential Use Cases - for Ancillary Revenue Generation and Loyalty & Co-Brand Card Programs?
Best Practice in Customer Acquisition - what's your customer experience like?
Social Media - how to use it cost effectively to engage with your customers
Spend Analytics - Are you using it well to drive growth and spending?
Mileage & Points Inflation - insights in to mileage economics and how they can impact profitability
Loyalty Fraud & Account Takeover - why you need to know that loyalty fraud can impact your brand
Engaging Customers to buy more Ancillaries
♦ In a Multi-Channel Distribution Model, can you deliver all your products consistently?
♦ Is your Online Customer Experience helping or hindering sales?
♦ Do you have the Right People in the Right Jobs to understand and deliver what customers want?
Organisationally can you execute? - Does your C-level understand the current challenges?
GDPR - a year in, what has been its impact and does it help or hinder?
API's - do you understand what they can or can't do? Do you have a strategy for them?
The end-to-end journey - can one provider do it all?
Amazon type experience - How can airlines & travel providers deliver?
NDC - is it still relevant and/or delivering?
Ancillary Revenue Management - lessons from other markets on best practice
Lions' Den - pitching contest of some of the latest new loyalty, co-brand and ancillary revenue-related products

Photo: Discussion at a recent Ai event

Mega Event will offer free pre-conference sessions from 1:30pm to 5pm on Tuesday 20th of August. Those not attending the Mega APAC conference may register for them free-of-charge. Scroll down to see the pre-conference agenda, as well as to register.

WORKSHOP 21st Century Ancillary & Loyalty Technology with 

(Session took place from 1:30pm-5pm on Tuesday 20th August)

In this workshop we explored new ways to use relevance driven marketing to more precisely target communications to your customers. These targeted communications are proven to have higher response rates and improve customer service, increase customer engagement and drive ancillary revenue. The workshop was organized by Loyalty Partner Solutions, a leading provider of customer engagement and loyalty management solutions to the travel and coalition loyalty markets.

Specifically, in this workshop allowed participants to:

  • Learn how technology can support airlines, airports, hotels and car rental companies in engaging customers with relevant offers and information
  • Learn how your company can gather and use location data to improve customer offerings
  • Experience state-of-the-art loyalty and ancillary technology live in a demo that will take us on a guided tour of the hotel
  • Design and discuss specific use cases that are relevant to you



Registration & Check-in

Welcome Remarks, Introductions & Overview of Objectives
• Klaus Kohler, Director Sales & Business Development, LPS

14:15 - 14:45:
Technology & Trends:  Driving Customer Engagement & revenue 
• David Glantz,  Head of Pre-Sales & Marketing, LPS

14:45 - 15:15:
Hands on Part 1:  Experience what your customers could benefit from with the latest technology!
Delegates & LPS Team will take a walking tour of the hotel to experience the beacons technology

15:15 - 15:45:
Coffee Break & Networking

Hands on Part 2: Practical examples of offers and personalisation
Delegates & LPS Team continue the walking tour

Design Session:  Take what you've learned and help design relevant ideas for your customers!
Delegates & LPS Team continue the walking tour

16.45 - 17.00:
Summary & Wrap Up
• Klaus Kohler, Director Sales & Business Development, LPS

Networking Reception (Held Jointly with the Mega APAC Conference)

Top Brand Names Sponsor Ai Events.  Great Content and Connections made by presenters and sponsors.

Sponsoring an Ai Event

Whether it is raising brand awareness, new product launches or prospecting for new business, sponsoring an Ai Event is a great way to connect with your target audience.  We aim to understand your detailed objectives so that we can tailor a sponsorship package to your requirements and budget.

With a comprehensive range of sponsorship options available, from exhibition space to sharing your marketing material with delegates, we will create a unique opportunity to promote your brand and/or product. To find out more about sponsoring this event, please contact Michael Smith at: MSmith@AiConnects.Us

Who comes to an Ai Event?

Ai Events focus very much on content. We have industry practitioners as speakers sharing their insights into the key issues of the day. We don’t sell speaking slots, which means our presentations are not sales pitches thus attracting delegates who want to keep up-to-date with innovations and best practices. Most airline, hotel and travel industry delegates are senior decision makers. From SVP, VP and Director level, our delegates are predominately the people doing the job and making purchasing decisions.  

For more in-depth sponsorship information, relating to our different events, or the make up of our delegates, please ask for our Media Pack.

What sponsorships items are available?

We work with our sponsors to customise their sponsorship package to their corporate objectives and budget.  Our sponsorship items start from US$999 and can be tailored to your exact requirement.

Some of the options available include:

► Exhibition space - great brand presence and your chance to speak with delegates during breaks & lunches
► Brand awareness at the event with sponsorship of coffee breaks, networking receptions. We aim to get your brand out there in front of your target audience
► Establishing your brand as an industry thought leader via white papers or other specialist content on the Ai website and promotion of your messages on the relevant event websites
► We also can run webinars and can promote your content to our extensive worldwide database of airline, hotel and travel industry executives

For a more detailed package, prices and how we can help you get to your target customer, please contact Michael Smith by email. He's based in Scotland in the UK and will get back in touch with you as soon as possible to understand your needs and to tailor a package for your needs. His email address is MSmith@AiConnects.Us


Photo: Mega Event Asia-Pacific 2018

The companies which will pariticipated were:

Ai Events
Air Mauriius
Air Niugini
Association of Asia-Pacific Airlines
Avis-Budget Group
AXA Travel Insurance
BIK Consulting
Cebu Pacific
Chubb Asia Pacific
Company Evolution
Deloitte Tohmatsu Consulting
Enterprise Ireland
EVA Airways
Garuda Indonesia Airlines
IATA - International Air Transport Association
iFREE Group
IFT Consulting
Initiatives Group
Intent Inc.
iVenture Group
Kobie Marketing
Loyalty Partner Solutions
Mahan Air
Malaysia Airlines
Malindo Air
Pakistan Airlines
Philippine Airlines
Qatar Airways
Royal Brunei Airlines
Saudia Airlines
Sky Airline
Stratege Alliance Group
The Initiatives Group
Travel Daily China
Travel Data Daily
Vietnam Airlines
Wayfarer Points