Meeting of the Global Airline & Travel Fraud Prevention Community - Presentations from 3rd Perseuss Users Conference

Date: 07 Nov 2016 - 09 Nov 2016    Location: Amsterdam, The Netherlands    Delegates: 80+

Photo: Zaandam- venue of city of Persuess User Group Meeting

Perseuss is the global travel industry's own response to the problem of fraud. The origins of Perseuss are from a small group of seven European airlines in 2007 needing to share experiences and data about fraudsters' operations and to work together to identify and action new fraud patterns appearing throughout the travel industry. Perseuss has since grown to be a global community of more than 100 airlines, travel agents and rail carriers, all committed to share fraudulent data and experiences.

This closed-door meeting was open not exclusively for Perseuss Users, but also for Fraud Prevention and Payment Experts of all airlines, travel agencies, online travel agencies, railway companies and other businesses worldwide who were interested to learn more about sharing fraud data and travel fraud prevention in general.

Scroll down to see its agenda. You may also request to download some of its presenetations using the button below.

To obtain the presentations from this event, click on the button above for "Sign up for Conference Presentations" and request those from the "2016 Perseuss User Conference."


Monday, 7th November 2016 (Pre-Day)

19:30 – 21:00
Welcome Cocktail Reception in Inntel Hotels Amsterdam Zaandam sponsored by Cybersource

Tuesday, 8th November 2016 (Day 1)

09:00 - 09:30
Welcome Remarks & Perseuss Updates
• Maarten Alleman, CEO, Perseuss

09:30 - 10:00
Global Cooperation to Fight Fraud: Perseuss Community Updates
• Jan-Jaap Kramer, Chairman, Perseuss Steering Group

10:00 - 10:30
Card Scheme Presentation: How are Card Schemes joining the fight against fraud?
• Paul M Geleijnse, Director Global Security, American Experess
• Simon P Meijn, Manager Global Security, American Experess

10:30 - 11:00
Coffee Break & Networking sponsored by Chargebacks911

11:00 - 11:30
Global Fraud Trends: what new trends must you stay ahead of?
• Doug Nass, Manager Fraud Investigations, ARC

11:30 - 12:00
Merchant Risk Council 2016 Global Payments Survey 
• Úna Dillion, Managing Director, MRC Europe

12:00 - 12:30
Panel: Finding a Balance: manual review versus automation
• Peter Gross, Credit & Fraud 2IC, Virgin Australia
• Joao Frias, Head of Global Fraud, Payments & Compliance, TAP Portugal
• Daniel Borst, Global Fraud Manager, Travix International
• Amro Ibrahim, Financial Planning & Analysis Manager, Jazeera Airways
• Grzegorz Kwiecien, COO, eSky Group

12:30 - 14:00
Lunch & Networking

14:00 - 15:30
Small Groups Working Session
In this session, each group will tackle different aspects of improving fraud prevetnion and Perseuss and report it's finding to the conference.

15:30 - 16:00
Day's Wrap-Up
• Maarten Alleman, CEO, Perseuss

17:00 - 22:00
Optional windmill tour in Zaanse Schans followed by Dinner in Restaurant De Hoop Op d'Swarte Walvis 

Wednesday, 9th November 2016 (Day 2)

09:00 - 10:30
Passport Game
Demos & Workshops of Perseuss & Partners (Cybersource, Ingenico, Ypsilon & Perseuss)

10:30 - 11:00
Coffe Break & Networking

11:00 - 11:30
Fraud: Airiine Case Study
• Erik Knoester, Fraud Prevention Manager, transavia

11:30 - 12:00
Panel discussion: Fraud prevention best practices by Online Travel Agencies and Railway Companies
• Michael Smith, Managing Partner, Airline Information
• Bob Vinke, Business Consultant Sales, NS International
• Jacqui Glanfield, Head of Assurance, Eurostar
• Evangelos Bougiatiotis, Product Owner Add-on's, Ferries & Fraud Prevention, Tripsta
Richard Meijer, Head of Customer Service & Fulfillment, Eurail

12:00 - 12:30
Panel Discussion: Friendly Fraud – trends and useful strategies 
• Michael Smith, Managing Partner, Airline Information
• George Giakoumakis, Fraud Prevention Analyst, Aegean Airlines
• Scott Wels, Lead Fraud and Loss Specialist, EasyJet
• Erik Knoester, Fraud Prevention Manager, Transavia
• Erland Olsen, Manager Crime Prevention, Scandinavian Airlines System

12:30 - 14:00
Lunch & Networking

14:00 - 14:30
The Darknet: what fraud experts need to know!
• Marcin Skowronek, European Cybercrime Centre, Europol

14:30 - 15:00
Conference Wrap-up & Closing Remarks
• Anca Dolocan, Product Manager Industry Card Services, IATA

16:00 - 19:00
Optional Post-Conference Networking
Cheese Tasting