21 November 2009: Los Angeles Times
Complaints against airlines fall sharply.
Critics say it does not reflect better service but rather the frustration of passengers so fed up they're not filing complaints. Congress is pushed to adopt a passenger bill of rights.
 Click here to read full article
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31 October 2009: Los Angeles Times
Airlines' extra fees may soon be taking off
Desperate for revenue, the industry looks at a la carte pricing for a variety of services.
Click here to read full article
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25 October: La Opinion
Costo por volar está por las nubes
Los denominados ‘ingresos auxiliares’ van ganando terreno entre las aerolíneas
Click here to read full article |
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12 May 2009: CNN Money.com
A billion reasons to charge for luggage
The money-losing airline industry reaped more than $1 billion last year from excess baggage fees, DOT says.
Click here to read full article |
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17 March 2009: Aviation Today
Airlines Tackle $1.4 Billion Online Fraud Challenge
Profit protection is key in tough economic environment; Business airlines see lowest fraud losses
Click here to read full article |
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JULY 2008: Passenger Terminal Today
Taking a triage approach
Airports should take a leaf out of hospital ER departments and prioritize their services where they are needed most.
Roger Williams, managing partner of consulting at Airline Information, says airports must do more to support their
most important customers – frequent fliers.
Click here to listen to podcast |
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12 April 2007: MSNBC.com
Backroom news on frequent flyer programs
Dissatisfied with availability? Program directors plan action poll shows
Click to read full aritcle |
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13 MARCH 2007: FinancialRealtime.com
Aeroplan Awarded with Prestigious FFP Innovation Silver Award 2007
Click to read full article |
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27 OCT 2006: OAG Frequent Flyer
View from the Top - The Experts weigh in on the future of travel loyalty programs
Click to read full article |
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| Ai Press Releases |
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Miami, Florida – 13 October 2009
The Customer Is Always Right
And Now, With Airline Information’s Passenger Bill of Rights, Consumers Have Some Too
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Dallas, Texas - 13 May 2008
Hip Digital Media and Airline Information Release Survey Results To Loyalty Industry
Music Incentives Used To Reward Survey Participants |
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Pittsburgh - 5 March 2007
AI Press Release: Most Innovative Frequent Flyer Programs honored at annual Conference |
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Muscat - 6 November 2006
AI Press Release: Airlines Gather in Muscat to Discuss Travel of the Future |
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Miami - 29 Janurary 2006
AI Press Release: Loyalty Bosses of World's Airlines Gather: re-discovering the Customer to dominate discussions |
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Miami - 19 July 2005
AI Press Release: Airline E-Commerce Conference Empowers Airlines to Cut Costs |
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Miami - 9 May 2005
AI Press Release: FFP Regional Forum Leads Airlines to Profitable Marketing |
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Frankfurt - 6 December 2004
AI Press Release: Airlines Gather on New Platform for Frequent Flyer Programmes |
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